Support

Questions, answered.

Everything you'd want to know before your watch arrives. Can't find it here? Reach out on the contact page.

Ordering
How do I pick a colorway?

Browse the seven cases on the home page — each has a distinct case and strap color built on the same skeleton movement. Tap any swatch to preview it before you decide.

Can I change my order after placing it?

Email us within 12 hours of ordering and we can usually adjust color or shipping details before the watch ships.

Shipping
How long does shipping take?

Orders dispatch within 2 business days, and your watch arrives 5–14 business days after your order is confirmed, depending on your location. Tracking is sent by email.

Do you ship internationally?

Yes, we ship worldwide. Any import duties or taxes charged by the destination country are paid by the customer.

Product & Care
Is the movement automatic or quartz?

Quartz — and that's by design, not a compromise. Each case houses a skeletonized quartz movement, visible through the dial, so you get the mechanical look without the mechanical downside: an automatic stops running if you don't wear it for a day or two, and then you're stuck resetting the time and date by hand. Quartz keeps running on its own and is more accurate to boot.

Is the watch water resistant?

Splash resistant — it can handle rain, hand-washing, or the occasional sink splash, but it isn't built for swimming, showering, or full submersion.

How do I keep the case looking new?

Wipe with a soft, dry cloth after wear. Avoid submerging in water and keep the strap away from prolonged direct sunlight to preserve the color.

Returns
What if there's a problem with my order?

If something's genuinely wrong — wrong color, a defect, damage — email us a photo or a description of the issue. We cover the cost of returning the watch and send you a replacement or a full refund, whichever you prefer.